TERMS & CONDITION
Welcome to Crystal Ivy!
At Crystal Ivy, we believe that carnival is about freedom, unity, self-expression, and family. We welcome revellers of all ages and backgrounds, offering costume options to suit different styles, preferences, and comfort levels.
To ensure a smooth and enjoyable experience for everyone, all customers are required to read and understand the following Terms & Conditions before placing an order.
1. COSTUME ORDERS AND REGISTRATION
1.1. All costume orders must be submitted through Crystal Ivy’s official ordering or registration process.
1.2. Customers must provide accurate personal information, contact details, costume selections, sizes, and any other required information.
1.3. An order is considered confirmed once Crystal Ivy has accepted the order and received the required deposit or agreed initial payment.
1.4. Customers are responsible for reviewing their order details, including costume style, size, and selected accessories, before confirming their purchase.
1.5. Costume availability is subject to stock, materials, production capacity, and the applicable registration deadlines.
2. DEPOSITS AND NON-REFUNDABLE PAYMENTS
2.1. A 50% deposit is required where specified by Crystal Ivy to secure a costume order.
2.2. All deposits are non-refundable, subject to applicable law.
2.3. Deposits will be credited toward the total cost of the costume and do not represent full payment.
2.4. Customers should ensure that they are ready to commit to their costume purchase before making a deposit.
2.5. Any exception to the deposit policy must be approved by Crystal Ivy in writing and must comply with applicable law.
3. PAYMENT OPTIONS AND BALANCES
3.1. Crystal Ivy accepts full payments and installment payments, subject to the payment arrangements communicated and approved at the time of ordering.
3.2. Customers choosing installments must follow the agreed payment schedule and ensure that all outstanding balances are settled by the specified deadline.
3.3. Customers are encouraged to keep receipts or other proof of payment for their records.
3.4. Failure to meet agreed payment deadlines may affect the processing, completion, or release of a costume, subject to applicable law and the terms agreed with the customer.
3.5. Full payment is required before any costume can be collected or released. No costume will be handed over while an outstanding balance remains, unless otherwise required by law.
4. CANCELLATIONS AND ORDER COMMITMENTS
4.1. Once a costume order has been confirmed, cancellations are not permitted, except where required by applicable law.
4.2. Customers should carefully review all order details before confirming their purchase.
4.3. Customers who experience exceptional circumstances should contact Crystal Ivy as soon as possible. Any request will be considered in accordance with applicable law and the circumstances of the order.
4.4. Crystal Ivy reserves the right to address circumstances in which an order cannot be fulfilled, including offering an appropriate resolution or refund where required by law.
5. COSTUME CHANGES AND CUSTOMIZATION
5.1. Requests to change costume styles, sizes, or accessories must be submitted as early as possible.
5.2. Once production has started, changes may not be possible.
5.3. Approved changes may result in additional charges, which will be communicated to the customer before proceeding.
5.4. Customers are responsible for supplying accurate measurements and size information where required.
5.5. Crystal Ivy will make reasonable efforts to deliver costumes according to the agreed design. Minor variations in fabric, embellishments, or finishing may occur due to material availability and the handmade nature of certain items.
6. REFUNDS, EXCHANGES, AND DEFECTIVE ITEMS
6.1. Deposits are non-refundable, subject to applicable law.
6.2. Custom-made, personalized, or specially prepared costumes may not qualify for change-of-mind returns, subject to applicable law.
6.3. Customers should report any incorrect, damaged, or defective items to Crystal Ivy as soon as reasonably possible after collection.
6.4. Each complaint will be reviewed fairly, and appropriate remedies will be provided where required by applicable law.
6.5. Nothing in these Terms & Conditions excludes or limits any rights that customers are entitled to under the laws of Guyana.
7. COSTUME COLLECTION
7.1. Customers will be informed when their costumes are ready for collection and provided with the relevant collection instructions.
7.2. All outstanding balances must be paid in full before collection.
7.3. Customers should check their costumes upon collection and promptly report any visible concerns.
7.4. Customers are responsible for following the collection dates, times, and instructions communicated by Crystal Ivy.
7.5. Any special collection arrangements must be approved by Crystal Ivy in advance.
8. CUSTOMER COMMUNICATION AND RESPONSIBILITY
8.1. Customers should direct all questions about orders, payments, costume designs, and collection through Crystal Ivy’s official communication channels.
8.2. Customers are responsible for keeping their payment records and order confirmations.
8.3. Crystal Ivy is committed to treating all revellers with respect and expects respectful communication in return.
8.4. Any updates affecting costume orders, payment deadlines, or collection arrangements will be communicated through the appropriate channels where reasonably possible.
9. AGREEMENT TO TERMS
By placing and confirming a costume order with Crystal Ivy, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions, subject always to applicable law.
Customers are encouraged to ask questions and clarify any concerns before making a payment or confirming an order.